diamond exchange
diamond exchange
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This app is available for your device
diamond exchange
This app is available for your device
Contact
+91 3311907659
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the diamond exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number, and you're logged in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you're still having trouble receiving the OTP, click "send OTP" again and wait for the allotted time. If you still don't receive the OTP, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the active number associated with it. If the number has changed, send your updated KYC details to the customer support system via email to facilitate a smooth account transfer. This will help resolve the issue efficiently.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version and reinstall it. This should allow you to log in and enjoy the updated app without any problems.
Q1: What is the minimum withdrawal amount in the diamond exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed from earnings earned through gaming, not from bonus amounts collected. This means you can cash out your actual gaming winnings, but not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
For this app, you must complete and submit all your Know Your Customer (KYC) details. This includes saving your Aadhar card, UPI information, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services generally allow for a processing time of 30 minutes to 3 hours. However, payment delays can sometimes occur, requiring users to wait up to 24 additional hours. This delay is an exception to the typical quick processing time experienced in the app.
Q4: Why is the bonus balance not being withdrawn?
The money earned from the bonus can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings from games played with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's not showing up, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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